Privacy Policy

Last updated: 15th January 2026

1. Introduction

SilverZen AG ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website silverzen.top or use our services.

2. Data Controller Information

The data controller responsible for your personal data is SilverZen AG, a company registered in Germany with registration number HRB254136. Our registered office is located at Goethestraße 193, 80365 Munich, Bavaria, Germany.

3. Data Collection

We collect and process the following types of personal data:

  • Contact Information: When you submit enquiries through our contact forms, we collect your name, email address, phone number, and message content.
  • Website Usage Data: We automatically collect information about your visit, including IP address, browser type, pages visited, time spent on pages, and referral sources.
  • Communication Records: Records of correspondence when you contact us via email or phone.
  • Marketing Data: Preferences and interests related to our services and marketing communications.

4. How We Use Your Information

We process your personal data for the following purposes and under the following legal bases:

  • Service Provision: To respond to your enquiries, provide consultation services, and deliver our aesthetic clinic startup guidance (Legal basis: Contract performance and legitimate interests).
  • Communication: To send you information about our services, updates, and respond to your questions (Legal basis: Legitimate interests and consent where required).
  • Website Improvement: To analyse website usage and improve our online services (Legal basis: Legitimate interests).
  • Marketing: To send you relevant marketing communications about our services, where you have consented or where we have legitimate interests (Legal basis: Consent and legitimate interests).
  • Legal Compliance: To comply with legal obligations and protect our rights (Legal basis: Legal obligation and legitimate interests).

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

6. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third-party companies that provide services on our behalf, such as website hosting, email delivery, and analytics providers.
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Partners: With your consent, we may share data with trusted partners who provide complementary services.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Specifically:

  • Contact form submissions: 3 years from submission date
  • Email communications: 3 years from last contact
  • Website analytics data: 26 months
  • Marketing data: Until you withdraw consent or 3 years of inactivity

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate personal data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of processing
  • Right to Data Portability: Request transfer of your data
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent where processing is based on consent

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

10. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Complaints

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority. In Germany, this is the Federal Commissioner for Data Protection and Freedom of Information (BfDI).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

14. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can delete such information.